HomeWizard, the Dutch maker of the P1 Meter and the Energy Socket, started a recall on 20 October 2026 for one production batch of its compact Energy Socket, model HWE-SKT-21. Additional safety tests showed that these plugs do not meet the company's own safety requirements and can cause an electric shock. HomeWizard says it has received no reports of anyone actually getting a shock and is replacing the plugs as a precaution.

Two defects

The first problem is the built-in child protection, which is supposed to cover the openings for the pins of whatever is plugged in. In the affected batch it does not stop thin metal objects such as a paperclip or a hairpin well enough.

The second is mechanical strength. If someone knocks hard against the plug or pulls on the cable of the connected appliance, the Energy Socket's metal pins can break off. A pin left in the wall socket is still live and can give a shock when touched.

Which plugs are affected

Only the HWE-SKT-21, the smaller version HomeWizard released in April 2024, is part of the recall. The model number is printed at the top of the front. The older, larger HWE-SKT-11 is not affected. Not every HWE-SKT-21 has to go back either: the batch is identified by an internal serial number that is not printed anywhere on the housing, so the only way to check is the HomeWizard app, under Instellingen > Support > Energy Socket terugroepactie (Settings > Support > Energy Socket recall). HomeWizard has not said how many units are involved or when they were made. Plugs that the app does not list can stay in use.

What to do

  1. Unplug every socket the app lists and stop using it.
  2. In the app, select those plugs and tap "Maak retourlabel" (create return label). The label arrives by email.
  3. Pack the plugs in a padded envelope or a small box and drop them off at a parcel point. Send only the plugs registered in the app. Returns at the HomeWizard office or in shops are not accepted.
  4. Within 10 working days of receiving and checking the parcel, HomeWizard emails a webshop link for ordering the improved Energy Socket at no cost.

There is no refund or store credit, only a replacement. HomeWizard says the whole process takes a few weeks, depending on production capacity and how fast returns are handled. The new plug is a few millimetres larger because of its sturdier build, which can matter in tight double sockets and power strips.

If a pin has broken off and is stuck in the wall socket, HomeWizard advises not using that socket and switching off the circuit breaker before trying to remove it, or calling an electrician.

Home Assistant and Homey users

The replacement shows up as a new device, so automations in Home Assistant or Homey and smart tasks in the HomeWizard app will need to be set up again. Energy history of the old plug stays in the app as long as you do not delete the device. For appliances such as a boiler that was switched on solar surplus, plugging them straight into the wall keeps them running during the weeks without a smart plug.

The recall page is in Dutch and describes the process for the Netherlands, so owners elsewhere should check the app and ask HomeWizard support.